Customer Service/Front Desk Associate Job Advertisement

Location: Lagos, Nigeria

Salary: ₦150,000 – ₦200,000 per month

Employment Type: Full-time (Monday to Saturday)

About the Company

Our client, The Future Edge, is a top provider of aesthetic services, specializing in non-surgical treatments. They are known for delivering excellent client experiences and achieving remarkable results through modern solutions.

Position Overview

The company is looking for a Customer Service/Front Desk Associate to welcome clients, provide quality customer service, and manage front desk activities efficiently.

Key Responsibilities

Client Interaction: Greet clients warmly, share service details, and guide them in making choices.
Appointment Management: Schedule and manage appointments to ensure smooth operations.
Communication: Professionally handle calls, emails, and messages.
Administrative Duties: Maintain client records, process payments, and manage front-desk supplies.
Service Promotion: Recommend services or products to meet clients’ needs.
Facility Presentation: Keep the front desk and waiting areas clean and organized.
Customer Satisfaction: Quickly resolve issues to maintain high satisfaction levels.

Qualifications and Skills

Education: A bachelor’s degree in a relevant field. Certifications in customer service are an added advantage.
Experience: At least 2 years in customer service or front desk roles; experience in the aesthetics/beauty industry is preferred.
Technical Skills: Proficiency in Microsoft Office and familiarity with scheduling or CRM software.
Soft Skills: Strong communication, time management, and multitasking skills.
Professionalism: Well-groomed, with a client-focused and professional attitude.
Flexibility: Availability for evening or weekend work when needed.

Application Requirements

Location: The job is based in Ikoyi, Lagos. Applicants must be comfortable commuting to this area.
Schedule: Applicants must be available to work Monday to Saturday.

Desired Experience