Job Opportunity: Customer Service Representative at OPay Nigeria
Location: Lagos, Nigeria
Salary: ₦80,000 – ₦100,000
About OPay Nigeria:
OPay is a top mobile-based platform in Nigeria that offers services like payment, transportation, and food and grocery delivery. It serves millions of users daily for money transfers, bill payments, and ordering essentials.
Job Overview:
The Customer Service Representative will handle customer inquiries, complaints, and requests through OPay’s support phone lines. They will play a key role in managing customer relationships and ensuring satisfaction.
Responsibilities:
- Answer calls from customers and resolve complaints, inquiries, and requests.
- Record and report call details according to company procedures.
- Escalate unresolved issues, such as failed transactions, to the appropriate team.
- Follow up on calls to ensure customer issues are resolved.
- Report product or service issues observed during calls to the management team.
Qualifications and Requirements:
- A minimum of HND/BSc in Mass Communication or a related field.
- 0-1 year of experience in customer service or call center roles.
- Strong communication skills, both written and verbal.
- Attention to detail, analytical thinking, and organizational skills.
- Self-motivated and capable of working efficiently under minimal supervision.
Salary and Benefits:
Starting salary of ₦70,000 plus bonuses.
Salary increases after confirmation (three months).
Application Details:
Candidates living in Lagos, especially in Ikeja and nearby areas, are encouraged to apply.
Deadline: January 4, 2025
Click the link below to apply: